Privacy Policy

1. Who we are

Transcrecia provides professional German transcription services and QA review of existing transcripts.

2. Data we collect

2.1 Personal data

• Name and contact details (e.g., email, phone) used for project communication.
• Billing-related data required for invoicing and tax compliance (where applicable).
• Project instructions (deadlines, formatting rules, terminology preferences).

2.2 Project files

• Audio/video files you provide for transcription.
• Transcript files you provide for QA review (e.g., DOCX) and any supporting documents (glossaries, templates).

2.3 Technical data

• Basic usage and device data (e.g., IP address, browser type) for security and analytics.
• Cookies required for essential functionality and measurement.

3. How we use data

• To deliver transcription and QA review services according to your specification.
• To communicate about scope, pricing, invoices, and delivery.
• To maintain platform security and prevent abuse.
• To understand website usage (analytics) and improve content and user experience.

4. Legal bases (GDPR)

Where GDPR applies, we process personal data under the following legal bases as relevant to your case:

• Contract (processing necessary to provide the requested services).
• Legitimate interests (security, fraud prevention, service improvement).
• Legal obligation (invoicing and tax obligations, where applicable).
• Consent (where you explicitly opt in to non-essential cookies or communications, if used).

5. Sharing and processors

We do not sell or rent personal data.

We may share data only with:

• Service providers needed to operate the website and deliver files (e.g., hosting/storage) under contractual confidentiality.
• Payment processors (payment details are handled by the processor; we do not store full payment card data).
• Assigned linguists working on your project under confidentiality obligations and need-to-know access.
• Authorities when required by law.

6. Security

• Encrypted transport (HTTPS) for web traffic.
• Access controls to restrict project data to authorized roles.
• Confidentiality obligations for anyone handling project content.

7. Data retention

We retain project files only as long as necessary to deliver the service, support reasonable post-delivery questions, and meet legal obligations.

• Project files (audio/video and transcripts): stored up to 30 days after project completion, then deleted unless you request earlier deletion or a longer retention for ongoing work.
• Invoices and accounting records: retained for the period required by applicable law.
• Support communications: retained as needed to resolve the request and for quality/safety purposes.

If you require immediate deletion after delivery, state this in your project instructions and we will confirm feasibility and timeline.

8. Your rights

If GDPR applies to you, you may have rights including access, rectification, erasure, restriction, portability, and objection.

To exercise rights or ask questions, contact: privacy@transcrecia.org.

9. International transfers

Project handling and storage may involve service providers and infrastructure in different jurisdictions depending on the tools required for delivery and operations.

Where transfers occur, we use appropriate safeguards (e.g., contractual measures) when required.

10. Cookies and analytics

• Essential cookies: required for core website functionality.
• Analytics: used to understand site usage and improve performance (e.g., Google Analytics where configured).

You can control cookies via your browser settings; disabling certain cookies may affect site functionality.

11. Children’s privacy

Our services are not directed to individuals under 16 and we do not knowingly collect personal data from children.

12. Changes to this policy

We may update this policy from time to time and will post the updated version on this page with a revised effective date.